Shipping Methods

We will select a suitable logistics carrier based on the destination country or region, parcel type, and actual operating conditions. Delivery procedures, service methods, and fulfillment routes may vary by country or region due to carrier networks, service levels, local regulations, customs requirements, and last-mile delivery conditions.

By placing an order, you acknowledge and agree that the actual delivery procedure and method may be adjusted according to the local carrier network and operating rules.

Parcels are normally delivered to the shipping address provided when the order is placed. Estimated delivery times are for reference only and do not include delays caused by customs clearance, failed delivery attempts, local holidays, weather conditions, traffic or access restrictions, policy changes, carrier operating adjustments, or other factors beyond reasonable control.

If doorstep delivery cannot be completed, the carrier may, according to local regulations and service conditions, arrange redelivery, third-party collection, pickup from a pickup point or locker, or temporary storage at a designated location. We do not operate pickup warehouses. If direct delivery is not possible, you may need to collect the parcel from a location designated by the carrier.

Remote or restricted areas may have delivery coverage limitations, additional fees, or operational restrictions. Doorstep delivery may not be available in such areas, and the final arrangement is subject to the carrier.

Address changes may be requested before shipment. After shipment, whether an address change is available depends on the carrier, and successful modification cannot be guaranteed. Address changes or forwarding may involve additional fees.

International orders must comply with the customs laws and regulations of the destination country or region. The recipient may need to submit documents, complete identity verification, make declarations, and pay applicable taxes or fees during customs clearance.

Carriers or customs authorities may require the recipient to provide relevant identification, documents, or supplementary information, and to pay applicable charges according to local rules.

Customs duties, import VAT, customs clearance service fees, and other related charges are the recipient's responsibility and must be paid promptly according to local requirements.

If taxes or fees are not paid in time, or required documents are not submitted as requested, the parcel may be delayed, returned, held, destroyed, or otherwise affected. The resulting risks and costs are the recipient's responsibility.

Special notice for Brazil orders: All customs clearance requirements and import taxes must be handled and paid by the recipient within the required period. Otherwise, the parcel may be returned or handled by local customs.

If any related fees are charged, please pay them promptly and keep payment receipts and official documents for future inquiry or assistance.

Undeliverable parcels: If a parcel cannot be delivered due to an incorrect address, an undeliverable address, the recipient not responding in time, failure to collect within the required period, or failure to complete required actions such as customs clearance or fee payment, the parcel may be temporarily stored, redelivered, returned, or handled according to local rules. Any resulting fees or losses are the recipient's responsibility.

Delivery exception when tracking shows "delivered" but the parcel was not received: Please check your doorway, mailbox, and nearby areas; ask neighbors, family members, front desk staff, reception, or property management; and review any delivery photo or proof of delivery provided by the carrier. Please contact us as soon as possible so we can assist with the carrier investigation.

We will review the case based on logistics records and carrier feedback, and provide an appropriate handling solution according to the investigation result, available evidence, and applicable rules.

Undeliverable and return handling: If a parcel cannot be delivered normally, the carrier may arrange temporary storage, redelivery, return, or compliant disposal. After a parcel is returned, it will be handled according to the Return & Refund Policy.

If the parcel cannot be returned due to legal restrictions, product attributes, carrier policy, or similar reasons, we will review and handle the case based on logistics records and the carrier's handling result.

Responsibility determination: Delivery exceptions, delays, and disputes will be reviewed primarily based on tracking records, carrier handling results, and customs handling results. Unless directly caused by our intentional misconduct or gross negligence, we are not responsible for losses caused by carriers, customs authorities, or other third-party factors.

All delivery, customs clearance, and parcel handling follow destination country laws and regulations, customs rules, and official carrier service terms.

If a parcel is delayed, held, destroyed, confiscated, or otherwise affected due to customs supervision, policy changes, carrier operations, or other objective third-party factors, we will provide assistance according to the applicable rules but will not be responsible for the related consequences.

Parcel returns, delivery exceptions, signature or delivery disputes, and similar issues will be reviewed based on tracking records, carrier feedback, customs handling results, and platform rules.

Customers must provide true and complete shipping information, monitor logistics status and related notices during delivery, and complete required pickup, redelivery, customs clearance, fee payment, and other necessary actions in time.

We only provide logistics consultation and assistance within the applicable rules, and we do not assume additional risks or losses caused by regional policies, customs regulations, or carrier operations.